Terms & Conditions

Terms of Use

Customers should note that while shopping online with Butters Beauty they are subject to governing Terms & Conditions below, which should be reviewed before any orders are placed. These Terms & Conditions exist without exception, and customers should recognise them as part of their agreement to use the Butters Beauty website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review them each time they use Butters Beauty.

Product Images, Descriptions & Information

Butters Beauty has done its best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication, and Butters Beauty reserves the right to make corrections to errors and omissions. All prices are quoted in Australian Dollars, including relevant GST.

Payment Details

When you place an order online with Butters Beauty you will receive an immediate confirmation email with your order details. If, for any reason, Butters Beauty doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order. When you receive your order, if there are any problems/faults with a product/order (including missing items) we must be notified within 24 hours of receiving the goods.

We accept payment by:

  • PayPal
  • Credit Card

Returns/Exchanges Policy

We don’t offer returns or exchanges (unless the product is faulty) and will not be held responsible where a customer has made an incorrect choice regarding a product.

Any items that are missing or that arrive faulty will be replaced if we are notified within 7 days of receipt.

Shipping Details

We ship to Australia only using eParcel Australia Post for a flat rate of $10 per order.

If you instruct authority to leave on your order we will not be held responsible for any lost or stolen goods. 

Delivery Times

When your order has been processed and payment received, your order will be dispatched as soon as we possibly can. This will normally be the same day or next business day.

Please see below for estimated delivery times:

  • NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
  • VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
  • WA and NT Metropolitan customers: Allow 5-7 business days delivery from time of dispatch
  • TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
  • Rural customers: Delivery times may exceed the above guidelines

Please note: delivery times above are a guide only.

Privacy Policy

We won’t sell or disclose your details to anyone. Everything we do, we do openly, honestly and with upmost integrity.

Our web page does not record any information about you other than what is volunteered by you, and your IP address for order security. If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and relevant information. We do not sell or rent any of your details to anyone and you may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us.

If you supply us with your postal address online you will only receive the information for which you provided us your address. If you supply us with your telephone number(s) online will only receive telephone contact from us with information regarding orders placed online or information requested. We do not partner with any ad server companies trying to sell you anything. From time to time, we may use customer information for new, unanticipated Butters Beauty uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.